Privacy Policy for Enshrouded

Status: 31. October 2025

The protection of your personal data is important to us. With this privacy policy, we would like to explain to you in more detail what personal data we collect from you and for what purpose the data is used.

Controller and contact

Keen Games GmbH Dreieichstr. 5960594 Frankfurt am Main

If you have any questions or suggestions on the subject of data protection, please feel free to contact us by e-mail at the following address: datenschutz@keengames.com

You can contact our data protection officer at the following e-mail address: dsb@keengames.com

Subject matter of data protection

This privacy policy applies to personal data. Personal data is any information relating to an identified or identifiable natural person; this includes, for example, the name or identification numbers.

Provision of the game, download, payment processing

Our game is made available to you by the operator of the respective platform from which you obtain our game (Steam). We are not responsible for the processing of your personal data by these platforms, e.g. user accounts, provision and download of games or payment processing, but the respective platform is. You can find more information in the privacy policy of the respective platform.

Use of your ID

When you start our game, your game authenticates with an ID assigned to you by the respective platform through which you obtain our game. We only use it in anonymised form. The legal basis for the authentication and anonymisation of your ID is the provision of and our legitimate interest in a privacy-friendly evaluation of our game, Art. 6(1)(b) and (f) GDPR.

Performance measurement

We use certain pseudonymous technical data to measure the performance of our marketing campaigns and our game. In particular, we are inferring the country and region of our users based on their IP address and are using the hashed IP address and ID, the storefront through which a user has purchased a game (e.g. Steam), the used platform (e.g. Windows), game events, session settings, crash reports as well as timestamps to measure the success of marketing campaigns and our game. We are using our data processor Second Stage GmbH, based in Berlin, Germany, for tracking our marketing campaigns.

We use this data based on our legitimate interest in the efficient use of our marketing resources to advertise our game, Art. 6(1)(f) GDPR.

Sharing features

We use your Steam ID to develop and provide features which allow you to share certain game elements with other players. We use this data based on our legitimate interest in improving our game and providing you with these features. Art. 6(1)(f) GDPR.

Enquiries

If you would like to send us enquiries, for example support enquiries, or report bugs about our game, you can find more information in our privacy policy at https://www.enshrouded.com/privacypolicy

Other data processing and disclosure

If it is necessary to clarify an illegal use of our game or our services or for legal proceedings, personal data will be processed by us or forwarded to the law enforcement authorities and, if necessary, to injured third parties. However, this only happens if there are concrete indications of unlawful or abusive behaviour. A transfer may also take place if this serves to enforce terms of use or other agreements. We are also legally obliged to provide information to certain public authorities upon request. These are law enforcement agencies, authorities that prosecute administrative offences subject to fines and the tax authorities.

The processing and disclosure of this data is based on our legitimate interest in combating abuse, prosecuting criminal offences and securing, asserting and enforcing claims and that your rights and interests in the protection of your personal data do not prevail, Art. 6(1)(f) GDPR, or on the basis of a legal obligation pursuant to Art. 6(1)(c) GDPR.

We process and disclose personal data to auditors, accounting service providers, lawyers, banks, tax advisors and similar bodies insofar as this is necessary for the provision of our services (Art. 6(1)(b) GDPR) or the proper operation of our business, including the enforcement of or defence against legal claims and legal proceedings (Art. 6(1)(f) GDPR) or we are legally required to do so (Art. 6(1)(c) GDPR).

Automated individual decisions or profiling measures 

We do not use automated processing to make a decision about you or for profiling for this purpose.

Your rights as a data subject

As a data subject, you have a right of access about the data processed, a right to rectification of your personal data, a right to erasure of your personal data, a right to restriction of the processing of your personal data and a right to data portability in accordance with the legal requirements.

In addition, you have the right to object to the processing of your personal data at any time, on grounds relating to your particular situation, if the data processing is based on Art. 6(1)(e) or (f) GDPR (including profiling), or if data is processed for direct marketing purposes.

In case of consent, you have the right to withdraw your consent at any time, Art. 7(3)(1) GDPR. This does not affect the lawfulness of the processing carried out until your withdrawal.

You also have the right to lodge complaints with a supervisory authority.

Finally, we would like to point out that we process the personal data provided by you when exercising your rights pursuant to Articles 15 to 22 GDPR for the purpose of granting you these rights and in order to be able to provide proof thereof. This processing is based on the legal basis of Art. 6(1)(c) GDPR.

Changes to this privacy policy

The current version of this privacy policy is always available at https://enshrouded.com/privacy-policy-for-enshrouded